This Privacy Policy explains how Statement Sofas (“we”, “us” and “our”) collects, uses and protects your personal information when you visit statementsofas.com , contact us or purchase from us.

By using our website or providing information to us, you acknowledge the practices described in this policy.

Depending on how you interact with Statement Sofas, we may collect the following types of personal information:

• Contact details, including your name, address, telephone number and email address
• Order information, including products purchased, payment method, billing address and delivery address
• Account information, login details and preferences if you create an account
• Technical information, including your IP address, browser type, device details and cookie information
• Marketing preferences, including whether you have chosen to receive news, offers or promotional communications
• Information you provide when contacting our Customer Care team, requesting samples or making an enquiry

We may use your personal information to:

• Process, manage and fulfil your orders
• Arrange delivery and provide order updates
• Communicate with you about a purchase or enquiry
• Provide customer service and aftercare
• Manage returns, refunds and guarantee claims
• Improve our website, products and services
• Prevent fraud and protect the security of our website
• Send marketing communications where you have opted in or where otherwise permitted
• Meet our legal, tax and accounting obligations

We share personal information only where necessary to operate our business, fulfil your order or meet our legal obligations.

These service providers may include:

• Shopify, which provides our ecommerce platform
• Payment and finance providers, such as Shopify Payments, PayPal or Klarna where applicable
• Delivery, courier, warehousing and furniture collection providers
• Email and marketing platforms where you have opted in to receive communications
• Analytics, website, IT and fraud-prevention service providers
• Professional advisers, including accountants, legal advisers and tax specialists
• Government bodies, regulators or law-enforcement authorities where required by law

Where you have chosen to receive marketing communications, we may send you news about our collections, products, offers and other Statement Sofas content.

You can opt out at any time by:

• Using the unsubscribe link in one of our marketing emails
• Contacting us at info@statementsofas.com

Opting out of marketing will not prevent us from sending essential communications about an order, delivery, return or customer-service enquiry.

Subject to applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how your information is used in certain circumstances
• Object to certain uses of your personal information
• Withdraw consent where we rely on your consent
• Request that certain information be transferred to you or another provider
• Make a complaint to the Information Commissioner’s Office

To exercise any of these rights, email info@statementsofas.com . We may need to confirm your identity before completing your request.

We use cookies and similar technologies to operate our website, remember your preferences and understand how visitors use our online store.

Cookies may be used to:

• Keep products in your shopping basket
• Remember website and account preferences
• Measure website performance and usage
• Improve your shopping experience
• Support relevant marketing and advertising, where you have provided the necessary consent

You can manage cookies through the cookie controls on our website and through your browser settings. Please refer to our Cookie Policy for further information.

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration or disclosure.

Our ecommerce store is hosted by Shopify, and payment information is processed through the secure payment methods made available at checkout.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

This may include keeping order and transaction records to provide customer service, manage guarantees, resolve disputes and meet legal, tax and accounting requirements.

The length of time information is retained may vary depending on the nature of the information and the reason it is being held.

Our website may contain links to websites, services or platforms operated by third parties.

We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.

The latest version will always be available on this page.

If you have questions about this Privacy Policy, how we handle your information or wish to exercise one of your rights, please contact us.